Zero missed calls and 5x more reviews
A 20-truck plumbing company handling residential service, repipe, and water heater installs.
0
Missed calls
Down from ~180 per month
86%
Faster dispatch
From 22 min to under 3 min
5x
More reviews
From 3-4 to 22 reviews per month
$95K
Recovered revenue
From previously lost emergency calls
The transformation
Before and after
A side-by-side look at how a growing plumbing contractor operated before and after the AI systems went live.
Before
Losing emergency jobs to faster competitors
- Emergency calls going to voicemail after hours
- Office manager manually triaging and dispatching every call
- No follow-up on unbooked estimates
- Review requests handled sporadically, if at all
- Lead source tracking unreliable
~180
Missed calls/month
22 minutes
Avg dispatch time
Manual, inconsistent
Quote follow-up
3-4
Google reviews/month
After
Faster response, fuller schedules, more reviews
- AI voice agent qualifies urgency and dispatches automatically
- Every missed call gets an instant text-back with booking link
- Automated quote follow-up at day 1, 3, and 7
- Review request sent automatically after every completed job
- All leads tracked by source in CRM automatically
0
Missed calls/month
3 minutes
Avg dispatch time
100% automated
Quote follow-up
22
Google reviews/month
Implementation
How we built it, phase by phase
Prioritized the AI voice agent for emergency call capture, then built out post-job automation to compound results.
Emergency call system
Deployed AI voice agent with urgency screening and auto-dispatch for emergency plumbing calls.
Missed-call recovery
Built instant text-back system and estimate nurture automation for every missed opportunity.
Post-job automation
Added automated review requests and quote follow-up sequences.
Emergency call system
Deployed AI voice agent with urgency screening and auto-dispatch for emergency plumbing calls.
Missed-call recovery
Built instant text-back system and estimate nurture automation for every missed opportunity.
Post-job automation
Added automated review requests and quote follow-up sequences.
Systems delivered
AI Voice Agent with urgency screening and auto-dispatch
Missed-call text-back system
Estimate nurture automation
Post-job review request automation
ROI breakdown
The numbers behind the transformation
A clear look at the investment, return, and payback period for this engagement.
Paid back in
This engagement paid for itself in under 2 weeks and continues to generate $95k/mo in recovered emergency and follow-up revenue in ongoing value.
Investment
One-time implementation cost
Monthly return
Recurring revenue or cost savings recovered each month
Payback period
Time to fully recover the initial investment
Annualized ROI
Projected yearly return after implementation
Key lessons
What we learned working with plumbing companies
Practical insights from this engagement that apply to most businesses in this niche.
Lesson 1
Emergency plumbing calls have the highest urgency and value — capturing these first delivered the fastest ROI.
Lesson 2
Automated review requests after completed jobs created a compounding reputation advantage over competitors.
Lesson 3
The text-back system recovered leads that would have called the next plumber within minutes.
Client feedback
“The AI agent books jobs while we sleep. We stopped losing emergency calls the first week.”
Carlos M.
Owner, A Growing Plumbing Contractor
More results
See how other businesses transformed
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